Refund Policy

I gladly accept returns, exchanges and cancellations

For a refund in full please contact me within 14 days of delivery and you must return items back to me within 14 days of delivery. 

You may request a cancellation within: 1 hour of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders

Returns and exchange details
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please contact lou@gloriamonday if you have any problems with your order.

Cancellation Form
UK law requires that I provide, before order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not necessary for you to use it:

To
Louise Annable trading as Gloria Monday
1 Ormsby St, Reading, Berkshire, RG1 7YR
e-mail lou [!at] gloriamonday.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.

Privacy
I Gloria Monday am the data controller of your personal information as it relates to my shop. When you place an order, I will receive your name, delivery address and email address from the payment processor. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button in my shop, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are :-  With delivery companies to fulfil your order. To comply with legal or tax obligations. I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact me. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card, your personal data is protected by the payment processor's privacy policy.